The Faculty of Psychology, Diponegoro University, has completed the implementation of the 2025 Service Quality Perception Index (IPKP) Survey, conducted throughout Quarters I–IV (January–December 2025) via the DIKTI Inspiration Survey link. This independent survey successfully collected responses from 296 respondents representing various groups of faculty service users.

In terms of service types, respondents consisted of users of Correspondence Services (9.52%), Online Correspondence Services (42.86%), Diploma/Academic Transcript Legalization Services (19.05%), and Information Services (9.52%). Meanwhile, in terms of user status, the respondents were predominantly students (93.24%), followed by educational staff (4.73%), alumni (1.01%), lecturers (0.68%), and partners (0.34%).

The IPKP Survey covers nine service quality components. The assessment results indicate positive perceptions across all aspects, as follows:

1. Availability of service information through electronic and non-electronic media (3.71)
2. Service completion time in accordance with established standards (3.54)
3. Ease of access to consultation and complaint services (3.57)
4. Courtesy and friendliness of service personnel (3.58)
5. Consistency of information with service requirements (3.71)
6. Responsiveness of service personnel and online systems (3.50)
7. Ease of service procedures (3.56)
8. Comfort of facilities, infrastructure, and online systems (3.68)
9. Compliance of service fees with established regulations (3.84)

Overall, the average service quality perception score reached 3.63 out of a maximum of 4, equivalent to 90.71 on the converted scale. This result places the Faculty of Psychology, Diponegoro University, in the “Satisfactory” (Quality Grade A) category, reflecting the public’s high appreciation of the faculty’s service quality. The highest-rated aspects include compliance of service fees with established regulations, ease of service procedures, and the responsiveness and friendliness of service personnel.

Despite this encouraging achievement, the Faculty of Psychology, Diponegoro University, remains committed to continuously improving its service quality. Regular evaluations and improvement initiatives will continue to ensure that public satisfaction is maintained and further enhanced in subsequent survey periods. The faculty hopes that the survey results will serve as a foundation for continuous improvement in delivering professional, prompt, and friendly services to all service users.